Throughout the COVID-19 crisis, CHNA 20 has been highlighting the stories of our community partners and their heroic efforts to continue serving their clients despite the many challenges presented by the pandemic. As an organization that strives to make meaningful connections between agencies to improve public health outcomes in the long term, we feel it’s vitally important for us to take some time to step back and examine the lessons that have been learned during this time. What has worked well? What surprising insights have agencies had due to changing their models? What do community partners want to take forward with them into a “new normal” that will hopefully change public health for the better?